Santa Clara County Mental Health Revolution: In a groundbreaking move, the Santa Clara County Board of Supervisors unanimously voted to address a critical issue in mental health crisis response. The challenge lies in accessing immediate care without involving the police, and the solution is a direct phone line to the Trusted Response Urgent Support Team (TRUST).
TRUST, designed by civil rights organization Silicon Valley De-Bug, aims to dispatch a team of mental health clinicians to de-escalate crises and provide crucial resources. However, the existing process funnels calls through the 988 suicide crisis and mental health hotline, creating frustration for those seeking an alternative to police intervention.
Raj Jayadev, co-founder of Silicon Valley De-Bug, highlighted the problem, stating that TRUST has been buried under a convoluted 988 process, hindering its accessibility. Numerous complaints have surfaced about the difficulties in navigating the 988 system since its inception in November last year.
Residents expressed their grievances during public comments, citing confusion, lengthy holds, and rerouting issues. The consensus was clearthere’s a need for a direct line to TRUST for better access, efficiency, and safety.
Supervisor Otto Lee played a pivotal role in streamlining the process by proposing a referral to separate TRUST from the 988 system. The aim is to enhance the efficiency of the mental health crisis response, ensuring that TRUST receives the attention it deserves.
Also Read: San Jose Spotlight Sweeps Journalism Awards: Exposing Silicon Valley’s Secrets!
The TRUST hotline stands out as the only field response team featuring trained mental health professionals, a medic, and a peer support member with lived experience. Advocates emphasized the importance of having psychiatric training for those handling agitated individuals, highlighting the potential pitfalls of involving authorities without such expertise.
The program, operational since November, received 1,531 referrals from 988 in just 10 months, making it the second-highest after the mobile crisis response team. Recognizing the public’s frustration, Supervisor Cindy Chavez called for information on 988 operator training and how TRUST and 988 will collaborate with the addition of a new phone line.
Supervisor Susan Ellenberg expressed confidence in a separate TRUST number coexisting with 988, drawing parallels with Oakland’s similar program. She urged officials to investigate the costs and funding implications of adding the new number.
Despite the positive strides, Supervisor Joe Simitian raised concerns about staffing sufficiency to handle the increased call volume once TRUST and 988 are split. The county’s ongoing challenge in finding qualified workers adds complexity to the initiative.
The decision reflects the county’s commitment to evolving its mental health crisis response, prioritizing accessibility, efficiency, and expertise. As the process moves forward, collaboration with advocates and coordination with the Behavioral Health Department will be crucial to achieving the desired outcomes. The February 26 report-back will shed light on the progress and challenges ahead in this critical initiative.
Our Reader’s Queries
What to do with a mentally ill family member who refuses treatment?
When someone declines mental health treatment, it’s crucial to actively listen, express your worries, and inquire about how you can assist. In the event of a mental health crisis, it’s critical to act quickly by contacting 911 or your local crisis response team.
Where do people go when they have bad mental health?
It’s important to seek guidance from a primary care physician or a mental health professional such as a psychiatrist or psychologist. They can provide valuable insight and support for your mental health needs. Don’t hesitate to make an appointment and prioritize your well-being.
What is the county of Santa Clara 988?
At 988, we offer a direct line to free, confidential, and compassionate support. Our team of trained counselors is always available to answer your call and provide the support you need. We understand that seeking help can be difficult, which is why we strive to create a safe and welcoming space for everyone who reaches out to us. Whether you’re struggling with mental health issues, addiction, or just need someone to talk to, we’re here to listen and support you every step of the way.
What are three of the newest treatments for mental disorders?
Pharmacogenomics, telehealth/app implementation, and transcranial magnetic stimulation (TMS) are the latest treatments for mental health disorders. Although they are still in the early stages of development and require further research and testing, they have demonstrated potential in treating a range of mental health conditions. These innovative treatments offer hope for individuals struggling with mental health issues.